GoBetween is a new way to communicate both with and about patients. The GoBetween solution provides a secure, encrypted pathway for 2-way exchange of sensitive information. GoBetween solves the widespread problem of having to use “open channels”, such as email or text, to contact patients quickly about sensitive subjects, or when clinicians need to share confidential patient information when seeking further consultation or advice.
The system can be used for a variety of purposes, such patients appointment reminders, delivery of confidential messages or providing patients with a secure mechanism to manage their clinic appointments. GoBetween also allows Immediate notification of all new message on arrival (via SMS or email) to a patient’s or clinician’s messaging device.where all traffic passing through GoBetween can be mirrored in the patient record, thereby providing a full audit trail of events and ensuring that a complete record of patient communication and doctor involvement is maintained.
The mCB Core lies at the heart of the communications hub. The Core software allows the surrounding GoBetween system to be defined according to the requirements of the systems administrator. From within the Core system, clinic staff can communicate securely with patients via the internal messaging function or deploy or collect information surveys.
GoBetween allows clinics and clients to communicate using a secure messaging tool via an encrypted “tunnel”. In addition to client communications, GoBetween also offers an alternative method for inter-clinic communications, sharing data, files and information without infringing information governance policies or compromising patient confidentiality.
Remote data deployment and capture
Using the internal “Survey Manager” tool, forms can easily and quickly be created to allow clinics to distribute or collect vital information from clients. This information, travelling via a secure, encrypted route, can be held for further validation or uploaded directly into the patient record. GoBetween allows for information to be polled and collected from a number of sources, combined and then presented to patients in a meaningful way.
3rd party applications
GoBetween provides an excellent way in which to protect existing investment in systems, even though they may not, in themselves, meet modern security criteria. 3rd party applications – including “apps” can be protected by wrapping them within GoBetween’s encrypted shell.
Data from legacy systems can be used proactively within GoBetween, to enhance the effectiveness of the overall system. For example, by linking GoBetween to the EMR/PAS system, data can be securely collected through the forms management part of the system and then automatically uploaded into the client’s EMR, negating the need for re-keying by clerical staff.